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In terms of enterprise {hardware}, reliability and repairability have all the time been in pressure. In 2025, Macs are costlier to restore (and harder) than ever earlier than, due to tighter integration, solid-state elements, and the regular transfer to customized silicon. In my expertise, these repairs are taking place far much less typically, so it begs the query: Is that an issue?
About Apple @ Work: Bradley Chambers managed an enterprise IT community from 2009 to 2021. By his expertise deploying and managing firewalls, switches, a cell system administration system, enterprise grade Wi-Fi, 1000s of Macs, and 1000s of iPads, Bradley will spotlight methods during which Apple IT managers deploy Apple units, construct networks to help them, prepare customers, tales from the trenches of IT administration, and methods Apple may enhance its merchandise for IT departments.
The top of simply repairable Macs
Fifteen years in the past, it was regular to crack open a MacBook, swap out a spinning exhausting drive, and double the RAM with out blinking. Battery replacements have been quick, and logic boards weren’t soldered in like they’re now. If one thing broke, it was pretty straightforward to repair. If a tough drive failed, you changed it with a $80 swap from Amazon. In case you wanted extra reminiscence, to procure it and popped it in, solely needing to take away the underside of the case.
These days are over.
A 2025 Mac shouldn’t be constructed for screwdriver entry. Repairs can virtually all the time exceed the associated fee, the place it is smart to work on it. A logic board substitute can value as a lot as a brand-new laptop computer. From a pure restore standpoint, the numbers hardly ever work out to rebuy.
Reliability has by no means been larger
I’ve managed Macs within the office for almost 20 years. I cherished the times of straightforward {hardware} upgrades of a tough drive or swapping a prime case, however I don’t miss them. I might not return. The {hardware} has matured to a spot the place, for essentially the most half, it simply works 12 months after 12 months so long as you don’t drop it or spill one thing on it. That’s the largest concern now. {Hardware} failure is uncommon. Bodily harm is the principle reason behind service tickets.
As we moved from spinning platter drives to SSDs and flash storage mixed with Apple Silicon, the variety of issues I’ve seen has dropped considerably. These machines run cooler, have fewer transferring components, and trigger fewer complications.
It’s all tradeoffs
I totally help the right-to-repair motion, however that doesn’t imply we must always overlook progress on reliability. The Mac has moved into the identical class because the iPhone and iPad. The {hardware} is rock strong. Failure charges are rounding errors except the system suffers bodily or liquid harm. Sure, Macs are tougher to repair, however the actuality is that they hardly ever want fixing. One factor I’d love by no means to swap/restore once more is a trackpad.
In a remote-first work world, IT can’t ask the person to crack open the case or drop it off on the workplace if a Mac goes down. The one actual answer is to drop ship a substitute and determine the restore later. That is the place reliability issues greater than ever.
When Macs keep operating, customers keep working. When a tool breaks, it typically results in misplaced time and logistical complications. Even the Genius Bar repairs will not be what they was once. More often than not, a Mac is distributed to the Apple restore depot quite than being fastened on-site, which provides days to the method, even for primary points.
Wrap up
In case you skimmed, no drawback. The TL;DR is that Macs have by no means been tougher or costlier to restore, however that’s a workable answer as a result of reliability has by no means been larger. Even when the Mac was as repairable because it was in 2010, the world operates in another way immediately. IT wants dependable Macs, and workers usually aren’t all the time close to an workplace for {hardware} repairs.
Apple @ Work is completely delivered to you by Mosyle, the one Apple Unified Platform. Mosyle is the one answer that integrates in a single professional-grade platform all of the options essential to seamlessly and mechanically deploy, handle & shield Apple units at work. Over 45,000 organizations belief Mosyle to make hundreds of thousands of Apple units work-ready with no effort and at an inexpensive value. Request your EXTENDED TRIAL immediately and perceive why Mosyle is every thing it’s essential work with Apple.
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