Phrases like “consumer obsessed” and “client-centric” get thrown round quite a bit today. At Kraken, these are extra than simply buzzwords.
Since launching over 11 years in the past, the assist expertise of our purchasers has been a basic differentiator at Kraken. Consumer assist led by crypto-passionate specialists from all over the world has been, and can proceed to be, a basic a part of our mission.
Very like our industry-leading safety and engineering practices, our give attention to the consumer expertise just isn’t one thing we frequently boast about. As a substitute, it’s one thing we’re dedicated to constantly enhance.
Between the Kraken Study Middle, Kraken Assist, and our quite a few crypto specialists, we’ve made it straightforward so that you can transition into the crypto ecosystem.
However don’t simply take our phrase for it.
We’ve been lauded by client-obsessed organizations all around the world. Most not too long ago, we earned first place within the “Buyer Success” class on the European Buyer Centricity Awards. We had been additionally finalists within the “Finest Buyer Expertise Workforce” and “Finest Worker Expertise” classes.
Let’s take a look at just a few of the consumer expertise requirements which have helped us earn our fame as probably the most supportive companion in your crypto journey.
The Kraken Assist distinction
At Kraken, our aim is to supply a protected, collaborative, and clear expertise for our purchasers. To ship on this, we acknowledge the necessity to persistently place the very best pursuits of our purchasers first. We use a number of instruments to show what is usually perceived as an intimidating and irritating crypto expertise into one thing that anybody, anyplace, can perceive.
Past our dwell chat, voice, and e-mail assist specialists, we embed ourselves the place the discussions about the way forward for crypto are going down. You’ll recurrently see us answering purchasers’ questions throughout all the foremost social media platforms and offering solutions that assist their crypto journey.
While you do attain out to us immediately, 90% of dwell chat messages obtain a response inside 30 seconds. This stage of responsiveness has helped us earn a consumer satisfaction rating of 93%.*
Crypto by no means sleeps. Neither can we.
With regards to your monetary freedom, there may be by no means a day without work. As you embark on that journey, irrespective of the place you might be on this planet, you’ll desire a Kraken crypto specialist by your aspect.
We’ve got by no means been an organization that expects the world to adapt to our manner of doing enterprise. Relatively, we adapt to assist you. Kraken Assist hires specialists from all over the world, able to reply your country-specific questions. Our specialists converse greater than 13 languages, so you will get the solutions you want, whenever you want them, within the language you favor.
Our Assist workforce is accessible on the cellphone, 24/7. Why? Certain, we host lots of of articles that reply potential questions on crypto. However, we perceive that you may want another person to elucidate the following step in your crypto journey.
Listening and studying from our purchasers
At Kraken, we perceive that you simply depend on our services and products to empower your monetary freedom. We admire your suggestions and use it to enhance Kraken. You may all the time inform us immediately for those who uncover methods wherein we may enhance our instruments and programs.
We prioritize the suggestions you present to our assist workforce and champion it inside Kraken to make enhancements that you simply, our purchasers, anticipate. Whether or not you’re on the lookout for new funding strategies, cryptoassets, or superior buying and selling options, we’re all the time listening and we are going to implement your concepts wherever potential. While you inform us what you want, we strive our greatest to pay attention and reply by implementing the in-demand options you need.
On this manner, Kraken Assist is way over solely a “contact middle” or consumer assist workforce that solutions your questions or guides you thru a course of. At Kraken, Assist is a forward-looking software for product improvement that performs a basic position in enhancing our consumer expertise.
In any case, when you have a query a couple of course of or an thought a couple of new performance, there are tens of millions of others that may profit from this as nicely.
No end line on the journey to monetary freedom
In our pursuit to supply the very best services and products that join all elements of the crypto ecosystem, there is no such thing as a remaining vacation spot. This is the reason we try to constantly evolve, adapting to our purchasers’ wants and discovering extra methods to listen to and implement your suggestions.
It’s additionally why we proceed to put money into the individuals, know-how, processes, and requirements that enable us to higher serve our purchasers. We leverage your suggestions, seek for new efficiencies, and make choices based mostly on what we imagine will ship the very best expertise for you.
If a brand new course of could make our response time shorter or our purchasers happier, we are going to attempt to make use of that new customary.
On the finish of the day, we’re individuals with a ardour for cryptocurrency, identical to you, and we wish to companion with you in your crypto journey.
Want extra proof?
Head over to Kraken’s Assist web page to see how we assist you at each step of your crypto journey.
*Satisfaction rating outcomes from Kraken’s personal consumer satisfaction survey outcomes gathered after consumer interactions
